Passenger Rights
We are committed to providing you with the best possible support before, during and after your journey.
Therefore, we have compiled all the information about your passenger rights when travelling with the RDC EuroNight Berlin-Hamburg-Stockholm (from 1 September 2026) here for you.
Refunds
We sincerely regret any inconvenience caused during your journey on the RDC EuroNight Berlin-Hamburg-Stockholm due to delays.
Here you have the opportunity to assert your passenger rights.
Arbitration Board for Public Transport
We deeply regret any inconvenience you may have experienced during your journey with the RDC EuroNight Berlin-Hamburg-Stockholm.
Your concerns and satisfaction are important to us. Your enquiries are competently, customer-oriented, and as promptly as possible answered by us and our partners. Nevertheless, differing opinions may sometimes arise. For this reason, we are members of SÖP (Arbitration Board for Public Transport).
You can contact them if you do not agree with our response to your complaint. The consumer arbitration board recognized by the Federal Government reviews your case and develops – free of charge for you – an arbitration recommendation for amicable and out-of-court dispute resolution.
Contact details:
söp_Arbitration Board for Public Transport
Fasanenstraße 81
10623 Berlin
www.soep-online.de/
Since 01.09.2019, the Federal Railway Authority can also be contacted for the enforcement of passenger rights.
Contact details:
Federal Railway Authority
Passenger Rights
Heinemannstraße 6
53175 Bonn
Telephone: 0228/30795-400
fahrgastrechte@eba.bund.de